Refund Policy

Returns, Exchanges and Refunds

What is your Return Policy?

We really do hope you are happy with the fit, quality and value of the items you have purchased. All of the items sent out are quality checked to ensure they are in perfect condition and should be returned to us in the same condition. Please return unwanted items to us for a refund or exchange within 14 days of receipt* If you wish to return items for any reason other than defects in the goods, incomplete or incorrect delivery you will need to arrange and pay for the return of the items to us. For any help and advice please contact one of our team members at Secrets on 01326 210081 or email 

*This returns policy however, differs from our In Store Policy where unwanted items can be returned within 14 days of purchase for an exchange for items of the same or higher value, on payment of the balance, or a shop credit note only.

How do I return a product to you?

Unwanted items can be returned as long as they are in their original condition, unused, unworn, undamaged and in a re saleable condition. Wherever possible items should have their swing tags intact and be in their original packaging. Please be careful when trying on items that you are not wearing any makeup, deodorant, body lotion or jewellery that may leave a scent, mark or damage the item. Unfortunately if any items are returned in an unsaleable and not original  condition we will not be able to accept them for a return and refund or credit either. 

Secrets Footwear policy 

Please only try footwear indoors on a carpeted area so not to mark the soles. Ideally please try on with a sock or pop sock and no creams or powders on the feet. We will not be able to accept shoes/boots for return if they have a clearly marked sole or been worn outside.